Return & Refund

Our return process is simple and straightforward. Please follow the steps below to return an item:

1. Review the return policy: We encourage you to review our return policy to ensure the item qualifies for a return. There you will find all information about our guidelines.

2. Contact our customer service: Please get in touch with our customer service team, either by email or by phone. Include your order number and the reason for the return. Our team will be happy to help you and explain the next steps to you.

3. Pack the item: Pack the item securely in the original packaging or appropriate packaging to avoid damage in transit. Don't forget to include all accessories and instructions.

4. Returning the item: You have the option of either shipping the item yourself or arranging collection. Our customer service will inform you about the best return options that best suit your needs.

5. Refund: Once we have received and inspected the returned item, we will promptly issue a refund. Refunds will usually be made to the original payment method you used to make the purchase.

At Okani, it is important to us that you are completely satisfied with your purchase. Our customer service team is here to assist you with any questions or concerns you may have.

We thank you for your trust in Okani and look forward to providing you with first class customer service. Don't hesitate to contact us if you need further assistance.